Online Gemstones, Diamond & Pearl Purchases We believe that all our customers should be able to inspect our gemstones in-person, and as such, we offer 5 days inspection period for all gemstones purchased online via our website. The 5 days period begins when the registered parcel is delivered from the shipping courier. If for any reason, you are not fully satisfied with the item, you may return it for a store credit only to the amount of the refund price of the item(s) less shipping fees, handling, & insurance fees. Returns will not be accepted after 5 days. All gemstones, diamonds and pearls must be in their original condition and returned with the packaging it came in. Any gemstone, diamond or pearl sealed in certified packaging must be untouched and un-tampered with, Gemstones, diamonds and pearls will not be accepted for a refund if they have been, set, scratched, chipped, fractured, weigh or measure differently, treated, damaged or have been altered in any way. All Returns All returns will be processed within 10 business days of receiving the returned parcel. Shipping fees are non-refundable. If the purchased total included free shipping, the store credit refund amount will be total purchased amount less the shipping cost to us. Appropriate return packaging and return shipping including insurance fees are the responsibility of the customer. Returning item(s) must be sent through registered and insured shipping methods only. Any custom design or custom made order items are not eligible for returns. All returns without a return authorisation from us, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt, and unelidable for a store credit refund. Exchange Policy All purchases are eligible for an exchange subject to our full returns policy. The exchanging item(s) must be similar or higher in value than the returning item(s). Exchange orders are not eligible for free shipping. Any subsequent shipping costs incurred during the exchange process will be the responsibility of the buyer. Cancellation Policy You may request to cancel your order by telephone or email. Cancelling an order before it is shipped will incur a cancellation fee of 10% of the total order value. The cancellation fee covers any non-refundable transaction fees charge by a payment processors. The order total less the cancellation fee will be credited back through to the original payment method within 10 business days of the request.